Shipping & Returns
All orders are shipped from Hossegor, France. All orders placed before 12pm CET time are dispatched the same business day. Orders are processed during business hours Monday - Friday, if an order is placed on the weekend or public holiday it will be processed the next business day.
Shipping
We offer free shipping to many European countries. See below our shipping fees.
| Zone | Carrier | Type | Shipping Cost |
| France and Monaco | Colissimo | Standard Delivery / Pick-up-Point | Free |
| France and Monaco | Chronopost | Express | 10€ |
| United Kingdom | Chronopost | Standard Delivery | Free |
| Europe Zone 1* | Chronopost | Standard Delivery |
Free |
| Europe Zone 1* | Chronopost | Express Delivery |
15€ |
| Europe Zone 2* | Chronopost | Standard Delivery |
8€ |
| Europe Zone 3* | Chronopost | Standard Delivery |
15€ |
| Iceland, Norway, Switzerland | Colissimo | Standard Delivery |
8€ |
Europe Zone 1 : Austria, Belgium, Denmark, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Germany
Europe Zone 2 : Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Gibraltar, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
Europe Zone 3 : Bosnia & Herzegovina, Guernsey, Vatican City, Isle of Man, Jersey, Moldova, San Marino, Serbia
Please note that all UK orders are shipped DDP (Delivery Duty Paid) meaning that you won't have to pay any extra custom taxes.
Returns
If you are not happy with the products your ordered, we will be happy to accept a return for a full refund. You have 30 days to contact us to launch the return process.
Click here to make a Return & Exchange
Request Unfortunately, we do not offer pre-paid label for returns. All returns costs are assumed by the customer.
Note that we will refuse any damaged, worn, spoiled products. Once the return has been processed by our warehouse, we will refund you (within few days). If you have any issue with the refund, contact us at europe@epokhe.co